FAQ’s

What if my reservation is affected by Coronavirus?

Kindly refer to our terms and conditions for rescheduling/cancellation/refund. However, you need not worry. You may definitely discuss this with us before or after your reservation and we can address your concerns. Contact us for more details.

How do I make the reservation as a private traveller?

Contact us for more details and discussion.

How do I reach you as a property owner/manager?

If you are unable to contact property owner or manager you can contact us anytime.

As a member or as a guest, how are my profile or registration details safe? Or, do you share the personal details with the third-party?

Do not worry. Your personal details are safe and secure. Kindly refer to our privacy policy or contact us for more details.

What are the safety measures (especially for Covid, etc.) taken at the property to ensure a peaceful stay?

Do not worry. For your peace of mind, we ensure all the safety measures at our listed properties. However, you are also advised to check out the Travel & Safety related guidelines and advisory available on our website.

What about medical emergencies at the site/property?

Do not worry. For your peace of mind, we ensure all the safety measures at our listed properties.

Is the listed property pet-friendly and/or advisable for children and senior citizens?

Most of the properties are pet-friendly, kid-friendly, family-friendly and safe for senior citizens as well. Nevertheless, it depends on the property to property. You may definitely discuss this with us before or after your reservation and we can address your concerns. Contact us for more details.

What is your cancellation policy for my booking/reservation?

Kindly refer to our terms and conditions for reschedule/cancellation/refund.

What is your refund policy?

Kindly refer to our terms and conditions for rescheduling/cancellation/refund.

Is any rave party allowed or can be arranged at the property?

Sorry, we do not entertain or encourage such activities at our listed properties.

What about alcohol and smoking policies at the property?

It depends on the property to property for permits related to alcohol consumption and smoking, depending on safety advisories. You may definitely discuss this with us before or after your reservation and we can address your concerns. Contact us for more details.

What about the facilities such as WiFi, ironing, laundry, available at the property?

Most of the properties provide such services and ensure availability, however, it depends on the property to property. You may definitely discuss this with us before or after your reservation and we can address your concerns. Contact us for more details.

How early or late can I do the reservations?

Our user-friendly and intuitive booking and reservation system will guide you through this.

Can my trip be rescheduled (either advance or prepone)?

Yes, this is possible, however, it depends on the property to property and of course how soon or late your trip is nearing. You may definitely discuss this with us before or after your reservation and we can address your concerns. Contact us for more details.

Can I do the addons (meals, gifts, etc.) at a later stage once the booking has been confirmed?

Yes, this is possible. You may definitely discuss this with us and we can address your concerns. Contact us for more details.

Can I customize my trip?

Yes, this is possible. You may definitely discuss this with us before or after your reservation and we can address your concerns.

Can I upgrade or downgrade the booked property?

Yes, this is possible, however, it depends on the property to property. You may definitely discuss this with us before or after your reservation and we can address your concerns. Contact us for more details.

Can I add or reduce the number of guests coming along with me to the property?

Yes, this is possible, however, it depends on the property to property. You may definitely discuss this with us before or after your reservation and we can address your concerns. Contact us for more details.

Can I book the trip and/or property on behalf of my family/friends/colleagues, etc.?

Yes, this is possible, however, it depends on the property to property. You may definitely discuss this with us before or after your reservation and we can address your concerns. Contact us for more details.

Is there any waiting period for confirmation of property/trip?

It depends on the property to property. However, in case you are facing any such issues at any time, please feel free to get in touch with us and we can address your concerns.

Can I do the booking for more than 1 property for the same dates?

This may be possible, depending on the availability of different properties during that time period. However, please feel free to get in touch with us and we can address your concerns.

Can I do the addons (meals, gifts, etc.) at a later stage once the booking has been confirmed?

Yes, this is possible. You may definitely discuss this with us and we can address your concerns. Contact us for more details.

Can I view my trip history? / Are the trip history maintained for members/guests?

Yes, this is possible if you are a registered member with us.

As a property owner/manager, can I make the booking for my customers/guests?

Yes, this is possible. You may definitely discuss this with us and we can address your concerns. Contact us for more details.

What if I have any complaints/suggestions during my trip or stay at the property?

You may definitely discuss this with us before or after your reservation and we can address your concerns. Contact us for more details.

Is there anyone I can contact for any coordination at odd hours (such as late evenings or at night or early mornings) during the trip?

You may definitely discuss this with us before or after your reservation and we can address your concerns. Contact us for more details.

Are your rates inclusive of all taxes?

At the final calculation, all rates will be inclusive of the required taxes. Contact us for more details.

Are there any hidden charges involved, before or after the booking?

No, there are no hidden charges whatsoever once the invoice is produced. We provide complete transparency in our calculations.

Do you provide a local guide at the destination property?

Yes, this is possible. You may definitely discuss this with us before or after your reservation and we can address your concerns. Contact us for more details.

Do you provide any transportation for pickup, drop-off and local travel?

Yes, this is possible. You may definitely discuss this with us before or after your reservation and we can address your concerns. Contact us for more details.

Do you have any special offers, special arrangements, membership benefits, etc. for the new or existing customers?

Yes, this is possible. You may definitely discuss this with us before or after your reservation and we can address your concerns. Contact us for more details.